With more than 15 000 users and 50 customers
Novagile is the new generation of omnichannel platform,
designed thanks to operations feedback,
for an agile and optimised Customer Relationship.
OUR PRIORITY #1
Lead you to a successful
- Optimised omnichannel engagement
- Fluid back-office management
- Immediate vision of the progress of customer requests
- Activity driven by the SLA
- Real-time KPIs of your activity
- Quality monitoring of customer relationship
- Knowledge sharing between channels
- Measurement and analysis of customer satisfaction
- Consolidated 360° customer vision
- Smart automation
ALL-IN-ONE OMNICHANNEL PLATFORM
Multichannel, multi-brand, multi-team, multi-site, multilingual … beyond your dreams!
THE CUSTOMER SERVICE CRM
EASY TO IMPLEMENT AND ADOPT
Manage in a unique interface all customer conversations and back-office tasks,
and get reliable KPIs in real-time.
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