Products 2018-06-05T15:35:50+00:00

With more than 15 000 users and 50 customers

Novagile is the new generation of omnichannel platform,
designed thanks to operations feedback,
for an agile and optimised Customer Relationship.

OUR PRIORITY #1

Lead you to a successful
customer experience!

  • Optimised omnichannel engagement
  • Fluid back-office management
  • Immediate vision of the progress of customer requests
  • Activity driven by the SLA
  • Real-time KPIs of your activity
  • Quality monitoring of customer relationship
  • Knowledge sharing between channels
  • Measurement and analysis of customer satisfaction
  • Consolidated 360° customer vision
  • Smart automation
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Scalable
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Responsive
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Secure
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Cloud

ALL-IN-ONE OMNICHANNEL PLATFORM

Multichannel, multi-brand, multi-team, multi-site, multilingual … beyond your dreams!

THE CUSTOMER SERVICE CRM

EASY TO IMPLEMENT AND ADOPT

Manage in a unique interface all customer conversations and back-office tasks,
and get reliable KPIs in real-time.

  • Email

  • Call Disposition

  • Back-Office

  • SMS Notification

  • Fax & Mail

  • Live Chat

  • Messenger

  • Social

  • Conversational SMS

  • Chatbots

  • Customer profile

  • CTI

  • Calendar

  • Scripting

  • Diagnosis

Do you want to nimble your Customer Relationship?

We offer a free audit of your Customer Service to identify possible optimisations and see how Novagile can help you!

GET A FREE AUDIT!