Solutions 2018-06-05T14:56:49+00:00

NOVAGILE ADJUST TO YOUR NEED
TO CREATE THE TOOL YOU NEED

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Satisfied Users
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Productivity Gains
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Call Deflection
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1st Contact Resolution

Optimise by reducing costs and increasing agility

CUSTOMER SERVICE

Unified management of channels and real-time monitoring

THE POWER OF OMNICHANNEL

Whatever the contact channel you always have a 360° vision of the customer

BACK-OFFICE

Fair distribution of tasks and stock management

THE CONTROL OF YOUR STOCKS

You know at any time where you are, whatever the size of your teams

SUPPORT

Agile requests management and automated workflows

END-TO-END MANAGEMENT

You guarantee your customers to manage their requests optimally

HOT SUPPORT

Internal support loops with live chat and chatbots

EXPERTISE IN HAND

Your teams have immediate support and can create an action tracking ticket

Innovate by integrating digital at the heart of your transformation

CONVERSATIONAL

A continuous conversation that follows customer demand

CONTINUOUS CONVERSATION

Use the best channel according to customer preference and request typology

AUTOMATION

Targeted automation of customer journeys

INNOVATION AND EFFICIENCY

Implement Chatbots, SMS Bots, Messenger Bots … according to your needs

SELF-CARE

Selfcare to optimise and facilitate customer relationship

GLOBAL VISION OF CUSTOMER ACTIONS

Solicit your customers in a non-invasive, targeted and efficient way

FOLLOW-UP

Advancement of the processing of client files or project stages

PERFORMANCE GUARANTEE

Offer a continuous vision of advancement status to your customers and employees

Excel your activities by having a real Customer Service CRM

SALES

Improved performance and customer knowledge

GOING BEYOND OUTBOUND CAMPAIGNS

Develop a customer nurturing and portfolio management approach

CALENDAR

Stop call transfer with making customer appointments

COMFORT AND SATISFACTION

Solicit your customers when they are available and ready to listen to you

SMART CRM

Enrichment of customer profiles and integration with the IS

COMBINE FRONT & BACK-OFFICE CRM

Display customer key data to your agents and continuously enrich 360 vision

CAMPAIGNS

Leverage customer notifications to make a commercial bounce

THE CONVERSATIONAL SMS

Offer the possibility of response to identify the interests of your customers

ALL-IN-ONE PLATFORM FOR A REAL AGILITY

Efficiency and results proven by our customers

Novagile has enabled us to set up an effective monitoring process and a controlled average time file. Dashboard are very visual, the tool is very motivating for our teams. This allows us to properly size our team and identify the needs for staff reinforcement, especially during seasonal activity.

Hélène Dutheil, Customer Relations Director, Vorwerk France
Unified omnichannel engagement platform
Continuous and actionable conversations
Operational efficiency boosted by AI
Customer satisfaction and quality of operations
360 ° Dashboards and real time control

OUR CLIENTS TRUST US

Why Novagile revolutionizes Customer Relationship?

We put business usages at the heart of our products and co-create new features with our customers.

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