TECHNOLOGY FOR CUSTOMER
Novagile proposes a new model of omnichannel platform, nourished from operations feedback,
for an agile and optimised Customer Relationship.
THE AGILE PLATFORM OF CUSTOMER RELATIONSHIP
Unique combination of modules and channels
WHAT MAKES US DIFFERENT
A UNIQUE USER EXPERIENCE
A platform designed by and for professionals of Customer Relationship.
Born in the heart of the ecosystem of contact centers and co-created with customers, Novagile is the new generation of Customer Service CRM. Designed by and for the users, Novagile adapts to the needs of each project for an effective deployment and an immediate adoption by your teams.
Lead you to a successful customer experience!
- Optimised omnichannel engagement
- Fluid management of the back-office
- Immediate vision of the progress of customer requests
- Activity driven by the SLA
- Real-time KPIs of your activity
- Quality monitoring of customer relationship
- Knowledge sharing between channels
- Measurement and analysis of customer satisfaction
- Consolidated 360° customer vision
- Smart automation
Our experience with Novagile is very positive. Novagile platform is a turnkey solution: it was delivered with the expected specificities we asked and within two months. Novagile is an innovating and reliable partner who allowed us to win the Customer Service of The Year award.